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What You Need to Know Before You Start

Using 088jili means you accept the terms set out here — account eligibility, acceptable use and jurisdiction rules all apply. Whether you access from Dhaka or anywhere else in Bangladesh, your eligibility depends on your local law and the regions we currently support.

Eligibility by local lawAccount rules apply at registrationJurisdiction-dependent accessbKash, Nagad, Rocket covered under payment termsContact us to request changes
088jili What You Need to Know Before You Start
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We take the handling of your account data seriously. From the moment you register, your personal details — including the mobile wallet information you use for bKash, Nagad or Rocket transactions — are stored under access controls that limit who inside our operation can view them. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate records, or to request deletion subject to any legal retention obligations we carry.

Data Retention

We keep account and transaction records for the period required under our operational obligations. After that period, inactive account data is deleted from our active systems.

Cookie Use

Our site uses cookies to manage your session, remember your login state and measure page performance. You can adjust cookie preferences through your browser settings at any time.

Account Security

Account access is protected by password and OTP verification tied to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be from our support team.

Your Data Requests

To request access, correction or deletion of your data, contact us via live chat or email with your registered account details. We respond to verified data requests within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about our terms, your account eligibility or how we handle your data, our support team is the right place to start. Reach out through the channel that works for you — we handle legal queries separately from general account help so your request goes to the right place without delay.

Live Chat Open the chat icon from any page on 088jili. Use this for urgent account or eligibility questions — our team picks up legal and compliance queries through this channel.
Email Support Send a detailed message to our support email for written records of your legal or data-related request. We respond in writing so you have a documented trail.
Account Help Centre Log into your account and navigate to the Help section for self-service access to terms documents, data request forms and account restriction options.

Legal and Account Policy — Common Questions

These are the questions we receive most often about our legal terms, account eligibility and data handling. If your question is not here, use live chat or email to get a direct answer from our team.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you before registering.

If we determine your account was opened from a restricted region, your account may be suspended and any balance held pending review. We cannot release funds to accounts that breach our eligibility terms.

Contact us via live chat or send an email with your registered account name and mobile number. We will verify your identity and respond to your data access request in writing.

Withdrawals via bKash, Nagad or Rocket are held if your wallet name does not match your registered account details. Complete identity verification in your account settings to resolve this.

Yes. You can request account closure and data deletion through our support channels. We will delete your data subject to any retention obligations we are legally required to fulfil.

We may revise our legal terms at any time. When we do, the updated version is posted here. Continuing to use your account after an update is posted means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.